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Terms and Conditions

These Terms and Condition regulate the relationship between Elusto di u.a.d. (from here on "Elusto") and its clients.

All products sold by Elusto are exclusively for adults.

The present conditions can be modified by Elusto at any time and without warning; the present conditions and those on the website will remain valid at the time of the order.

By registering on the site the customer declares his real identity and to be at least 18 years old.

Elusto is not responsible for any false information given by clients and will seek legal counsel for any damage that maybe caused directly or indirectly.

Before concluding any purchase, the client is obligated to read and accept the Sales Conditions.

Elusto has the right to accept or refuse an order. When an order gets accepted, a confirmation e-mail with a summary of the order is sent. If the order gets refused, Elusto is not responsible for any possible direct or indirect damage.

The purchased products must be paid by any of the credit cards indicated on the site and that have an added security code (SecureCode for MasterCard and Verified by Visa for Visa) or Paypal (only certified accounts).

Before using any Elusto product, the client agrees to carefully read the instruction leaflet, where the warnings and instructions are found, and to follow them thoroughly. Any type of direct or indirect damage caused by Elusto products because of their abuse or incorrect use is the client’s responsibility.

All of the product prices are inclusive of taxes. The delivery will take place within 48 hours of the purchase.

If the order has already been sent, it can no longer be modified.

In case of failed delivery of the products due to a wrong mailing address, the client’s refusal to accept the goods or the client’s unavailability after two delivery attempts by the courier, Elusto will not reimburse the cost of the products’ delivery and return, including the cost of storage in the courier’s warehouse.

The buyer can return the product within 14 days of its delivery, without explanation. Elusto only accepts returns on products that are completely intact, unopened and not tampered with. The client must pay to return the product (~15€). Elusto will reimburse the product within 14 days. For instructions on how and where to return our products, please write to: [email protected] .

The cost of delivery to return a product will not be reimbursed.

All of Elusto’s clients’ personal information is reserved and confidential. Elusto will not give out its clients’ personal information to any third parties.

Elusto uses personal information strictly to deliver orders to the clients, without any other aim.